Privacy Policy
Last updated: November 2025

Scratch Creative London Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or work with us as a client, supplier, or partner.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

  1. Who We Are
    Scratch Creative London Ltd
    Company No: 12387405
    VAT Registration: 354391785
    Studio Address: 17 Sleaford Street, New Mansion Sq, Battersea Power Station, London, SW8 5FE
    Registered Address: 12 Bridgford Road, West Bridgford, Nottingham, NG2 6AB
    Email: info@scratch-creative.com

We are a UK-based design and production studio specialising in experiential environments, retail design, and brand activations. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the “data controller” responsible for how and why your personal data is used.

  1. Information We Collect
    We may collect and process the following personal data:

  • Contact information: name, email, phone number, company, job title.

  • Project details: company information, billing address, purchase orders, invoices, payment records.

  • Enquiry data: details submitted via our website, email, or contact forms.

  • Recruitment information: CVs, portfolios, and job or freelance application details.

  • Marketing preferences: newsletter or event sign-ups.

  • Analytics and technical data: IP address, browser type, operating system, time zone, and browsing behaviour via cookies and Google Analytics.

  • Social media interactions: when you engage with our content or pages online.

  1. How We Use Your Information
    We use your data to:

  • Respond to enquiries and manage communications.

  • Prepare, manage, and deliver projects and services.

  • Process invoices, payments, and maintain accounting records.

  • Send marketing communications (only when you have opted in).

  • Review applications and manage recruitment.

  • Improve our website and user experience through analytics.

  • Comply with legal and regulatory obligations.

We will never sell, rent, or trade your personal data with third parties.

  1. Legal Basis for Processing
    We process data under the following lawful bases:

  • Contractual necessity: to fulfil agreed services or proposals.

  • Legitimate interests: for responding to enquiries, managing projects, or maintaining client relationships.

  • Consent: when you opt in to receive marketing communications.

  • Legal obligation: to comply with accounting, tax, and regulatory requirements.

  1. How We Store and Protect Your Data
    Your information is stored securely using industry-standard encryption and access controls. We use Squarespace for hosting, Google Workspace for communications, and Google Analytics for website tracking — all of which comply with GDPR and data protection frameworks.

We retain client, supplier, and project data for up to 10 years to maintain accurate records for long-term relationships, warranty obligations, and accounting purposes, unless a shorter period is required by law or you request deletion.

  1. International Data Transfers
    As we work with clients and suppliers globally, your data may be transferred outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved under UK and EU data protection law, or transfers to countries with adequate data protection standards.

  2. Your Rights
    Under UK GDPR and EU GDPR, you have the right to:

  • Access a copy of your personal data.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent (for marketing or communications).

  • Object to processing in certain cases.

  • Request restriction or transfer of your data.

To exercise any of these rights, contact info@scratch-creative.com. We will respond to all valid requests within 30 days. If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

  1. Sharing Your Data
    We only share personal data when necessary to deliver services or comply with legal requirements. This may include:

  • Subcontractors, logistics, or fabrication partners supporting your project.

  • Accounting, IT, or cloud service providers (e.g. Google, Squarespace).
    All partners are required to comply with UK GDPR and maintain strict data protection standards.

  1. Marketing Communications
    You will only receive marketing emails or newsletters from us if you have explicitly opted in to receive them. You can unsubscribe at any time using the link in our emails or by contacting info@scratch-creative.com.

  2. Cookies and Analytics
    Our website uses cookies to enhance performance, analyse traffic, and improve your experience. Cookies are small text files stored on your device that help us understand visitor behaviour.

Types of Cookies We Use:

  • Essential cookies: necessary for website functionality.

  • Analytics cookies: measure performance and user engagement (e.g. Google Analytics).

  • Functional cookies: remember preferences or settings.

Managing Cookies:
Most web browsers automatically accept cookies, but you can modify your browser settings to decline or delete them. If you continue using our website without adjusting your settings, you consent to our use of cookies as outlined here.

We currently do not use a cookie consent banner but will update our policy if this changes.

  1. Links to Other Websites
    Our website may include links to third-party websites or social platforms. We are not responsible for their content, privacy policies, or practices.

  2. Changes to This Policy
    We may update this Privacy Policy periodically to reflect legal or operational changes. Any updates will be posted on this page with a revised “Last updated” date.

  3. Contact Us
    If you have any questions about this Privacy Policy or how we handle your data, please contact:
    Scratch Creative London Ltd
    Email: info@scratch-creative.com
    Studio Address: 17 Sleaford Street, New Mansion Sq, Battersea Power Station, SW8 5FE
    Registered Address: 12 Bridgford Road, West Bridgford, Nottingham, NG2 6AB

Compliant with: UK GDPR, EU GDPR, Data Protection Act 2018, and PECR Regulations